COVID Safe Experiences

Last Updated 2 December, 2022

Journey Beyond, and you’ll find where unforgettable lives.

Unique experiences, in special places, surrounded by remote natural beauty, and laid-back, can-do people who love to share a story and a laugh… it’s everything you love about Australia.

We are ready to welcome you back to travel with confidence. Our JourneySafe protocols mean we have implemented enhanced health and safety procedures so you can travel with peace of mind.

JourneySafe protocols comply fully with Federal and State Government and Industry standards. Your health and wellbeing is at the forefront of everything we do.

The key features of JourneySafe are:

Fit for Travel | Be Well, Journey Well

For some experiences and journeys, guests will be asked to complete pre-travel ‘fit for travel’ requirements. This will give you and all fellow guests an added level of assurance.

JourneySafe includes the implementation of protocols for when guests or staff become unwell during travel or during an experience.

We are able to respond quickly and discretely to any such event, including ensuring safe return from remote locations. Staff will be required to declare any signs of illness, will not perform duties if unwell, and will be supported by Journey Beyond during this time.

Fresh & Clean | Exceptional Hygiene

Uncompromising cleaning and hygiene practices are already a feature of every Journey Beyond experience.

JourneySafe provides additional cleaning, sanitising and hygiene practices in all areas, with particular emphasis on high touch points and hard surfaces. We use Government-recommended cleaning, disinfectant and sanitisation products, routines and monitoring. JourneySafe ensures guests and staff will be frequently reminded to adopt protocols for regular hygiene practices.

Our trains, vessels, planes, coaches, vehicles and spaces are fully equipped with all you need to ensure good hygeine. Hand sanitising stations are available in public areas and personal hygiene kits also available where appropriate . Our air-conditioning systems are subject to thorough checks and increased routine cleaning to ensure the freshest air circulation, supplemented with fresh air options.

Ready to Roll | Training & Expertise

All staff have undertaken JourneySafe training and are proficient in our safety protocols, while maintaining exemplary service.

We have dedicated teams who continue to train our staff, as well as vigorously monitoring and managing our JourneySafe protocols.

This JourneySafe plan published 2 December 2022, supersedes previous notices and terms & conditions. For specific terms and conditions please refer to the specific brand’s website.